What payment methods does Klook accept?
Klook accepts various payment options depending on location, selected currency, booking amount, and product type. Availability may vary with certain promo codes.
Is an account required to book activities on Klook?
Yes, creating an account is necessary to book. Users can sign up using an email, phone number, or third-party services.
How do I book an activity through Klook?
Browse activities, select a package, enter personal details, and make the payment. Once processed, wait for the booking confirmation.
How can bookings be cancelled on Klook?
Upon cancellation, users receive an email confirming the process. Refunds return to the original payment method.
How long does it take to receive a refund from Klook?
Refund times range between 3 to 14 days, depending on the payment method used.
Can I change my booking details?
Yes, you can change things like the date or traveller’s name on your booking. Just go to your bookings, click Amend Booking, make your changes, and you will receive an email with the new details.
I am facing payment issues. Why?
Check if your card details are correct. If it still doesn't work, try another card or payment method, or ask customer support for help.
Is there any referral benefit available on Klook?
You can get 1 free promo code when you refer your friend. After they make a booking, you will receive the promo code, which you can use on your future booking.
Am I able to get booster seats or Bluetooth for my rental car?
When you rent a car, you will get booster seats or Bluetooth as add-ons.
Can I book flight tickets for children?
You can book flight tickets for two children with adults. You cannot book tickets for children alone, and babies under 1 year old cannot be booked on Klook.