Can the shipping address be changed after placing an order?
You can change the shipping address once, but only under certain conditions. If you chose Cash on Delivery (COD) as your payment method, you cannot change the address after placing the order. For other payment methods, you can make changes before payment or within 10 minutes of ordering. Whether the item is from a LazMall seller or fulfilled by Lazada also matters. Address changes can also depend on different delivery costs and the shipping status.
Why has the delivery estimate changed?
Delivery dates may change due to packaging time, holidays, or weather conditions. Delays can also occur if the item is being shipped from overseas or due to customs checks. The platform strives to keep delivery estimates accurate. You can check the tracking page or contact the seller directly for updates. These estimates are regularly adjusted based on real-time conditions.
What does “In Process” status on an order mean?
“In Process” indicates that the seller is preparing, packing, or arranging delivery for the order. This includes preparing items in the warehouse and handing the parcel over to a courier. You can check this status under “In Progress” in your account section. There's also a “Chat Seller” button if you need more details. It's best to wait for the estimated time mentioned in the order email.
How long does the product quality check take?
The product quality check generally takes 2 to 3 working days. This step starts once the seller receives the returned item. Once the check is done, the refund process will begin. You can track the return status on your Lazada account. Quality checks help ensure the item was returned in good condition.
Why can’t the order be checked out?
There are several reasons you might have trouble checking out. These can include using an invalid voucher. Some payment methods might not be available or may lack sufficient funds. Make sure the voucher matches the product and meets its terms. Misuse of a voucher could lead to cancellation without notice. Trying a different payment option might help complete the order.
Is it possible to cancel a duplicate order?
Yes, you can cancel an order if the cancel button is still visible in your account. For regular items, you can choose specific products or change the quantity. However, for bundled or voucher-based orders, you must cancel the entire order. Partial cancellations are not allowed in those cases. Always check before confirming multiple orders.
What payment methods are accepted on Lazada?
Lazada supports various payment options to make shopping easier. You can pay using Cash on Delivery (COD), Lazada Credit, bank transfer, or credit card. It also allows payments at convenience stores and offers installment plans through selected apps. These options help you pay however you prefer. Availability may vary depending on the country and seller.
When will the refund be received after a return or cancellation?
Refund times vary based on the payment method and processing bank. Most refunds are completed within a few business days after approval. The amount will be credited back to your bank, credit limit, or Lazada balance. Notifications will be sent by email or SMS once refunds are completed. Refunds are not processed on weekends or holidays.
Can the order be cancelled if the item is still being packed?
Yes, you can cancel an order if you see the “Cancel” button. If the item has already entered the shipping stage, cancellation may not be possible. It's best to act quickly if you made a mistake when ordering. For bundled deals, you must cancel the entire order. Always check the order page for cancellation options.
Can an item be returned after delivery?
Yes, items can usually be returned within a specific time after delivery. The return window and conditions will be listed on the product page. Returns are accepted for issues like receiving incorrect or faulty items. Refunds are processed once the quality check is complete. Always make sure the product is undamaged and within the return period.