What is the Easy Cancel feature for AirAsia flights?
With Easy Cancel, you can cancel your flight for any reason if you booked through AirAsia MOVE. You’ll get back either 80% or 100% of your payment, depending on your selection, but the Easy Cancel fee is not refunded.
What does Easy Cancel include in the refund?
Easy Cancel covers your flight fare, taxes, and extras like meals or bags. Purchases made after your initial booking are not refunded. The Easy Cancel fee is also non-refundable. Refunds only apply to items bought when you first booked.
Can a flight date or time be changed after booking?
You can change your flight, but some rules and extra charges may apply. Changes are not allowed less than 48 hours before your flight. If your new flight is more expensive, you’ll need to pay the difference.
How can the flight date or time be changed?
To change your flight, use the AirAsia website or MOVE app. Go to Purchases, select Change Flight, follow the instructions, and pay any required fees. Make sure to complete this before the deadline.
What are the accepted payment methods for booking?
You can pay using direct debit, credit card, internet banking, or UnionPay. Other payment methods are not available at this time. Be sure to check the payment options before completing your booking.
What is the hotel check-in time?
Most hotels let you check in between 12 PM and 2 PM, but times may vary. If you arrive late but before midnight, it's usually okay. If you come after midnight, call the hotel to let them know.
Can a hotel booking be cancelled or refunded?
Hotel bookings are often non-refundable, especially if you added them on later. Refunds depend on the hotel’s rules. Check the cancellation policy before you book.
How many guests or rooms can be booked at once?
You can book for up to 12 people, including kids. Room limits depend on the hotel. If you need more rooms or have more guests, make another booking. Since things change quickly, check what’s available before you confirm.
How are hotel booking confirmations received?
After you pay, you’ll get two emails, one for the hotel and one for the flight. These are sent to your registered email. You can also look up your bookings online in Purchases. If you don’t see the email, you can still find your booking yourself.
Can children book or stay at hotels alone?
Kids under 18 can’t stay alone and need to be with an adult. Kids under 12 need an adult to book a flight. Some hotels don’t allow children, and those hotels won’t appear in your search.